More than just a jump start: Deutsche Dienstrad's comprehensive service is always there for you.
Company bikes are increasingly replacing company cars: they are cheaper, climate-friendly, and a plus point for many applicants.
To ensure a smooth introduction, Deutsche Dienstrad supports companies from the initial inquiry to ongoing operation—digitally, innovatively, and yet personally. And the service continues even after that.
Why does everything start with a personal service contact?
Which contracts form the basis?
Bevor es richtig losgeht, braucht jedes Projekt ein solides Fundament. Bei Deutsche Dienstrad genügt dafür ein schlankes Vertrags-Duo: Servicevertrag plus Leasingrahmenvertrag. Beide lassen sich individuell an Ihre Firmenpolitik anpassen – unnötige Klauseln fliegen raus, gewünschte Zusatzmodule kommen rein.
| Vertrag | Parteien | Inhalte | Anpassung möglich |
|---|---|---|---|
| Servicevertrag | Unternehmen ↔ Deutsche Dienstrad | Leistungen, Plattformzugang, Schulungen, Marketingpaket | ✔ |
| Leasingrahmenvertrag | Unternehmen ↔ Leasingpartner | Zahlungsabwicklung, Einzelleasingprozesse, Preis- und Stückzahllimits, Versicherung | ✔ |
| Einzel- Leasingvertrag | Mitarbeitende ↔ Leasinggesellschaft | Modell, Laufzeit, Leasing- und Versicherungsrate | automatisch |
| Fahrzeug- Überlassungsvertrag | Unternehmen ↔ Mitarbeitende | Gehaltsumwandlung, private Nutzung, Pflichten | automatisch |
How does key account management provide support from the initial Contract to live operation?
Ihre persönlichen Verantwortlichen für den Key Account begleiten das Projekt von Tag 1 an und übernehmen dabei alle organisatorischen Feinheiten – sowohl vor als auch nach dem Start des Dienstrad-Programms.
| Phase | Aufgaben des Key-Account-Managements | Ihr Vorteil |
|---|---|---|
| Kick-off |
| Rechtssichere Basis ohne juristischen Blindflug |
| Go-live- Vorbereitung |
| Personal- und Kommunikationsabteilung sind in < 1 h im Sattel; internes Onboarding gelingt reibungs- und lückenlos wie aus einem Guss |
| Roll-out |
| Mitarbeitende verstehen das Angebot, Payroll richtet die Gehaltsumwandlung fehlerfrei ein |
| Betrieb |
| Kontinuierliche Betreuung, 0 % Risiko bei Kündigung, Krankheit, Elternzeit uvm. |
What does support look like after go-live?
Even after you get started, you won't be left on your own: your personal Key Account contact person will remain your first point of contact and will ensure that everything runs smoothly.
Digital contract management
All individual lease certificates are clearly displayed in the company dashboard. You can confirm new contracts with a digital signature via eSign, download existing contracts at any time, and receive automatic reminders when terms expire or deadlines are approaching.
0% risk through failure management
In the event of absences (e.g., termination, parental leave, long-term illness, or incapacity to work), the Dienstrad Protect package kicks in: leasing payments are paused, Contracts are terminated, or transferred to a new Employer—at no additional cost to your company. (More details on absences can be found here.)
Ongoing support
Your key account contact regularly checks process data, transmits export files for payroll accounting, and is available for feedback calls. This keeps the program lean in terms of effort, secure in its execution, and expandable at any time.
When will the first bikes start rolling?
Experience from customer projects shows that within two to three weeks of signing the Contract, the first employees start using their company bikes. With standardized processes and a platform that is quickly ready for use, getting started is almost effortless.
Next step.
Request information package: Order everything you need to know about Contracts, the platform, and failure protection and have it delivered directly to your mailbox.